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http://www.mart2all.com/pages/refund

Can I cancel my order after placing it?

Yes, you can cancel an order after placing it. However, this is only possible if your order has not been dispatched from our warehouse. So if you do change your mind, we request you to cancel the order at the earliest by calling our customer care at 011-65100295or mail us help.enquiry@mart2all.com.

The item I received is incorrect / broken / not functional. What should I do?

If you have received broken, incorrect or non-functional products, call us at 011-65100295 or mail us at help.enquiry@mart2all.com within 48 hours of delivery of those items. We will get back to you at the earliest and may ask you to share photos of the damaged/wrong item(s). Upon confirmation, you to courier the item to us. Once the product has been received and inspected by us, replacement shall be dispatched to you in case of confirmed fault. Please note that the damaged/wrong items have to be reported within 48 hours of delivery. In case the particular product is not available with us, a refund shall be arranged at the earliest.

Why has mart2all cancelled the order I placed?

We strive hard to fulfil all the orders. However, we may have to cancel your order at times and this will be done after informing you, under conditions listed below:

(1) As we do not keep inventory of all the items listed on our site, your order fulfilment may depend on the availability of the item(s) in the market. If the item has been discontinued by the manufacturer, we will not be in a position to fulfil it.

(2) All items to be shipped have to pass rigorous quality tests in our warehouse. If our dispatch team finds that a particular item is not fit to be shipped and the replacement is not available in the market, we may cancel your order.

(3) Your delivery location is in a non-serviceable area.

Do I have to pay return courier charges?

In case of return of products, a reverse pick-up shall be arranged from your registered address with our designated courier service. Reverse pick-up will be charged.

For cancelled orders, when can I get a refund?

Once the refund is confirmed by Team mart2all , the payment shall be refunded within 7-12 working days after the product is received by us. If you have paid the amount through credit/debit card or net-banking, the refund will be given to the same card/account. In case you have paid cash on delivery, we will ask you your bank details and a bank transfer to the same account shall be initiated. Please note that for refunds you need to send your bank details through your e-mail ID registered with us.